Logging in to the Payroll Companion App

kenl90

The download guide says, "To set up the app, please select the ‘Sign in’ option and use the same username and password as your Reckon Portal account.

I don't have a Reckon Portal account sign-in credentials. I've always logged into Reckon Payroll using my GMail credentials.

Screen Shot 2023-11-29 at 3.07.11 pm.png

When I tried to create account, it says that the email is already taken. How do I get a login account to use the Android based Payroll Companion app?

Rav

Hi @kenl90

Our Reckon One users who sign in with an SSO-type login eg. Google/Gmail should have received a separate copy of the email that contains the section below -

If that's the case for you which it sounds like it is, then I'd recommend checking out the info here 👇

I have a Google or Office 365 login, how do I access the Reckon Payroll App? 📱

kenl90

Nope!

It came back with the error message, "Sign in failed - Incorrect username or password. Please try again". This happens in both the new Companion App as well as the web-based app. I'd be very concern if it does take my Google Mail credentials to login. If it does, it also means Reckon have my Gmail credentials stored in your system

I raised this question for the web-based app sometime ago and I was advised to continue using my Gmail credentials. I attached a screenshot when I tried using this on the web-based app and the companion app

Screen Shot 2023-11-29 at 3.40.05 pm.png

WhatsApp Image 2023-11-29 at 15.43.58.jpeg

kenl90

Rav,

I just followed the instruction and revoked the MFA. According to the instruction, I should be receiving a password reset email to my email address so I can set a password for my account. When will that happen? Now, I can't login to Payroll :(

Rav

@kenl90

We don't record or store your Gmail credentials in any sense.

You need to switch your login from an SSO-type to a 'regular' login ie. email address & password-type login in order to access the app using the instructions in the guide I shared above.

You've mentioned you've revoked MFA however that is a separate thing and unrelated to your SSO login. Do to clarify, did you revoke MFA or did you revoke SSO as outlined in the guide?

kenl90

Rav,

I followed the instruction as per the guide

https://community.reckon.com/discussion/8034720/i-have-a-google-or-office-365-login-how-do-i-access-the-reckon-payroll-app

I just tried something else.... Now, when I open the web-based Payroll, I just click on "Sign in with Google" and it took me immediately to Payroll, without having to fill in my gmail credentials! How does this work???? I'm so confused

Rav

Sorry @kenl90, I'm having trouble following where you've got to and how.

When I look at your account on my end now, I can see that its now a 'regular' type login so it looks like you've switched over from an SSO-type login successfully. If you've already set your password as well via the password reset email then at this point, you should be good to go.

When you login to Reckon One from the usual Reckon Portal, you will do so by typing in your email address and password then hit the Sign-in button. You will no longer use the Sign in with Google button.

You can also login to the new Reckon Payroll directly from https://payroll.reckon.com/ and type in your email address and password.

kenl90

Thanks Rav. All good now.