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why is my pay run failing to be marked as paid

AMV

the message i am getting is that it can't be finished as it contains at least one inACTIVE employee. i only have 1 employee and she is marked as active in the employee list

Accepted answers

Rav

Morning @AMV

Go into Settings ➡️ Superannuation Funds ➡️ Inactive Funds and just check if there are any funds listed there. Example below.

If you find any that are inactive in this tab, please re-enable it.

If there are no inactive super funds, then just do the same for pay items by going to Settings ➡️ Pay Items ➡️ Superannuation

Confirm that all super items are in an Active status. If there are any that are inactive, re-enable them. Do the same for Earnings items as well.

Let us know how you go.

All comments

Lucas Andrews

Hi @AMV,

Please contact our support team on 1300 756 663, it will require an escalation to get this fixed.

Did you previously migrate from one of our other products?

Cheers,

Lucas

Rav