why is my pay run failing to be marked as paid

AMV
AMV Member Posts: 5 Reckoner Reckoner
in Reckon Payroll

the message i am getting is that it can't be finished as it contains at least one inACTIVE employee. i only have 1 employee and she is marked as active in the employee list

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    Answer ✓

    Morning @AMV

    Go into Settings ➡️ Superannuation Funds ➡️ Inactive Funds and just check if there are any funds listed there. Example below.

    If you find any that are inactive in this tab, please re-enable it.

    image.png


    If there are no inactive super funds, then just do the same for pay items by going to Settings ➡️ Pay Items ➡️ Superannuation

    Confirm that all super items are in an Active status. If there are any that are inactive, re-enable them. Do the same for Earnings items as well.

    image.png


    Let us know how you go.

Answers

  • Lucas
    Lucas Reckon Staff Posts: 563 Reckon Staff Reckon Staff

    Hi @AMV,

    Please contact our support team on 1300 756 663, it will require an escalation to get this fixed.

    Did you previously migrate from one of our other products?


    Cheers,

    Lucas

    Lucas.png
  • AMV
    AMV Member Posts: 5 Reckoner Reckoner

    Hi Rav

    Thank you. There was a super fund that was inactive and after it was enabled the payrun was completed.

Categories