unable to print reports

kris
kris Member Posts: 3

I am an old dinosaur and operate old software my laptop is windows vista and my software is quickbooks plus: small business plus payroll2007/8 , which has been working perfectly for what i needed up until 12 months ago i started not to be able to print reports does anybody have any idea how i can get this program to start printing reports again

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,317 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi kris

    Can you provide more detail as to what exactly is happening when you try to print reports ? Are you getting a specific error message ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • kris
    kris Member Posts: 3

    Hi Acctd4

    Printer is connected and turned on , i go to reports and select what i want to print , press the print button nothing happens , go to the drop down menu (file) ,hit print report , nothing happens , hit ctrl p , nothing happens , no error messages at all , just does nothing , go out of quickbooks and i can print

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,317 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Are you able to print anything at all from Quickbooks eg Invoices etc?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • kris
    kris Member Posts: 3

    no nothing at all from quickbooks

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,317 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    The technical side isn't really my forte but it may be that the program's print drivers are just no longer compatible as that program is 16 years old & technology has upgraded considerably since then 😪

    @Rav may have some more insight ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 155 Reckon Staff

    Dear @kris ,

    As @Acctd4 has said, this software is no longer compatible with current versions of Windows. The program has been discontinued and any assistance or guidance we could offer would be unreliable due to the nature of this incompatibility.

    To ensure the best experience, we recommend upgrading to the latest version of Reckon Accounts Business Range 2023.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support