Never received SMS code to setup my TFA when logging in to Reckon Payroll
As the above title, I have never been successful in receiving the TFA SMS code to my mobile no matter how long I wait nor when I click resend.
As of the time of writing I have been waiting for more than 15 minutes.
Please help.
Comments
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Update: I have to revoke the MFA for GovConnect and re-enable it using the mobile number and then I can login to Reckon Payroll. Why allowing people to use other MFA app and creating issue with Reckon Payroll MFA as it only allows SMS MFA.
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Glad you got it sorted @Christopher Emmanuel
Were you using MFA via an authenticator app with your account?
Reckon Payroll currently only supports MFA via SMS however if you prefer to use an app-based authenticator you can still access Reckon Payroll however you'll need to do so via https://portal.reckon.com/
Once you're logged in and passed MFA then click Reckon Payroll on the left and your book will open.
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Yes I use MFA using app based authenticato for GovConnect and yes I open the Reckon Payroll from portal.reckon.com. Anyway, when I click open ReckonPayroll it keeps asking for mobile no and creating the issue of no SMS received. But once I revoke the GovConnect and re-enabled using SMS. I can open Reckon Payroll.
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Dear @Christopher Emmanuel ,
It is possible your carrier may be blocking Reckon 2FA SMS messages.
To fix this, you will need to do the following:
- Set your phone to Flight Mode/Aeroplane Mode.
- Power down your phone.
- Wait 15 seconds.
- Restart your phone.
- Turn off Flight Mode/Aeroplane Mode.
After this, attempt to sign-in to the portal/payroll again.
You should now start receiving 2FA SMS messages.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
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Hello @Christopher Emmanuel ,
Have you had much success with the following steps?
Let me know - I'm always happy to help.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
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