Error code appearing after saving

Question

Updated to Reckon Desktop 2024. I open a Company File and enter data. When finished, I Rebuild data file and return to Home. Then Save file. All goes OK until I go to leave Save. The screen does not come back - just an Error Code 14147 07923 telling me to Close Reckon. To go again, I have to login again. Why is this so?

Trevor Chivell

Datarec · Answer

Hi @Paladin

Can you confirm whether you are able to successfully view the Memorised Transaction List.

* Click on the Lists menu
* Then select Memorised Transaction List

When a file opens, that is one of the first things that get loaded/viewed and if there are errors there, it may explain why you are experiencing a crash after a backup.

Paladin · Answer

Good day Reeta,

Thank you for trying to help.

I did as you suggested re local computer but the same result - although the Error Code changed to

00263 27763.

So I carry on.

Trevor Chivell

Reeta Paudyal · Answer

Hi Paladin,

I am sorry to hear that you are experiencing difficulties creating a backup in Reckon Accounts 2024. I would like you to try a few troubleshooting steps:

* If you have another company file, please attempt the same backup process with that file and let me know the outcome. Does the same issue occur with the other file?
* Additionally, please try creating the backup on your local computer instead of an external drive and see if this resolves the issue.

Thank you, and I look forward to your update.

Kind regards,

Reeta