Recurring Unexpected error when generating transaction reports

PCsforKids
PCsforKids Member Posts: 11 Reckoner Reckoner
in Reckon One

For the past 2 weeks we have been getting error frequently when generating transaction list type reports eg. customer transactions and supplier transactions. This morning it is occurring all the time.

"Report generation error

An error occurred generating the report:"

Is there a timeout or something?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Hi @PCsforKids

    So this error is appearing each time you attempt to generate this report today?

    Is there any difference if you change the date range? For example, as a test if you change the date range to something short does the report generate successfully for you?

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 272 Reckon Staff

    Hi @PCsforKids

    Apologies for the inconvenience.

    When you're trying to generate a report, if you can please confirm the following -

    • What are the date range you're entering?
    • Have you tried with different range of Dates in Reporting Period with a small span?
    • Have you tried with different Orientation option?
    image.png

    If not, please try and confirm if that works or still getting the same error. Thank you!

    Regards

    Tanvi

  • PCsforKids
    PCsforKids Member Posts: 11 Reckoner Reckoner
    edited September 5

    It defaults to "This month" so that is what it generates for when you select the report. Once it has had the error it just keeps doing the same thing even when you change date selection to one day.

    Over the same time period we also cannot upload attachments using drag and drop. Attachments will load using Browse.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Thanks for that @PCsforKids, I know this is going to sound a tad silly but just checking, after you change the date selection, are hitting the green Refresh button for the report to regenerate with those new dates?

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  • PCsforKids
    PCsforKids Member Posts: 11 Reckoner Reckoner
    edited September 5
    Reckon Unexpected Errors.docx

    Yes definitely hitting Refresh. I have attached a doc with screen shots. Also includes screenshot of the Upload error which started happening at the same time - get error on drag and drop but not on Browse and select attachment.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Excellent, thank you those screenshots really help.

    Ok, I'm going to shoot through an access request to you book. It will come through as a separate email for you to grant access. I'd like to get this over to my dev team for a closer look.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Also - just a note on the drag & drop not working when attaching a file, we've got that being looked into at the moment 🙂

    As you've said, in the interim if you use the Browse option that will upload your file normally until we get that straightened out.

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  • PCsforKids
    PCsforKids Member Posts: 11 Reckoner Reckoner

    Just letting you know that the transaction listing reports are still giving the same error. PC has been shutdown overnight and restarted today.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Thanks for that @PCsforKids

    I've got this over to my dev team who will be looking into this for us. We've got some work happening already in the background in relation to improving performance which should help and I'll keep you posted as soon as I hear more info on progress from my devs.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,209 Reckon Community Manager Community Manager

    Hi @PCsforKids

    Just dropping in to say I haven't forgot about this. We've had some work happening in the background which we hoped to have released this week but unfortunately have hit some snags in testing which has caused some delays.

    I'll keep you posted on this.

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