Invalid code error after scanning QR for MFA

System
System Member Posts: 252 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: Multi Factor Identifier Fault.

Comments

  • tnooapii
    tnooapii Member Posts: 2 Novice Member Novice Member

    Hi,

    can someone help me please, I am having issues with the Multi-Factor Authenticator. I've scanned the code multiple times and type in the code and it still gave me "Invalid code" until I exceeded the amount of attempts and have to wait about 1hr….. I've tried using my mobile number but it kept saying my number is Invalid. I spoke to 4 people on this and its still haven't found a fix.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Hi @tnooapii

    Is this the first time you're setting up MFA for your Reckon Accounts Hosted account or have you previously had it enabled successfully?

    Are you using the Google Authenticator app? If so, click on the menu button ➡️ Settings ➡️ Time Correction for Codes ➡️ Sync Now

    Once that's done try setting up your MFA again and let us know if its successful or if you're still running into trouble.

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  • tnooapii
    tnooapii Member Posts: 2 Novice Member Novice Member

    Hi @Rav ,

    No, not my first time I've been using Reckon for quite some time now. I've tried uninstalling the authentication app "Google Authenticato" etc…

    But I followed the instructions you said above…its working now !!!…

    THANK YOU !!!…

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,341 Reckon Community Manager Community Manager

    Excellent, glad to hear its back on track 😄

    Hopefully smooth sailing from here but sing out if you run into any further trouble.

    Cheers!

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    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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