Item price displaying incorrectly on Invoice PRINT & EMAIL - but Item price is Correct

sushiforschools
sushiforschools Member Posts: 6 Novice Member Novice Member
edited October 16 in Reckon One

Item price displaying incorrectly on Invoice PRINT & EMAIL - but Item price is Correct on the Invoice template I called support and they said this is a Glitch that can only be fiexd by reporting on this group

I cannot send invoices to my customers! HELP PLEASE

image.png
INV0763.pdf

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Morning @sushiforschools

    In comparing your screenshot vs the PDF invoice, it looks as though there's a variance in the 2024MARROLL item price.

    Is this a new occurrence? ie. do your previous invoices that include this specific item show the item price as $3.30 on the PDF invoice?

    Also, is it only affecting this specific item? Or do you have other items that also exhibit the same behaviour on an invoice?

  • sushiforschools
    sushiforschools Member Posts: 6 Novice Member Novice Member

    I now realise its happened before - refer Invoice INV0708 25/9/24 - its happened with all lines

    It seemed to start when I started using recurring transactions

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Thanks for that @sushiforschools, it looks really strange.

    Did you make any changes to item pricing recently when you created your recurring transaction templates?

    I notice that you don't have any recurring transactions currently active, does that mean the invoice from your opening post (INV0763) was created manually? ie. not as a recurring invoice

  • sushiforschools
    sushiforschools Member Posts: 6 Novice Member Novice Member

    INV0763 I have posted here as an example of a past occurrence. It was created from recurring, but I am sorry I needed to invoice my customers so to avoid confusion I deleted all of my recurring.

    at that time - I was not thinking of how you would trace the problem - but needed to invoice my customers to get PAID

    also - no problems since by just adding invoices - so I think the problem was related to recurring - but they are gone as I can't have this disruption to my billing cycle

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Totally fair enough, thanks for that @sushiforschools

    Ok, what I've done is put the details of this together into a case and sent it over to our Reckon One product development team to investigate.

    I may need to come back to you if they need more info but I'll keep you posted.

    Cheers!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Hi again @sushiforschools

    My dev team have been investigating the issue you were encountering this afternoon however unfortunately, there weren't able to reproduce this in their test book.

    They wanted to know if you would be ok with them adding some data into your Reckon One book just for testing purposes only so they can observe the item price behaviour. Any data will be removed immediately upon the conclusion of their testing.

    I'll wait to hear from you before we do anything.

    Cheers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Hi @sushiforschools

    Just checking in, I can see that you've added the disagree reaction above which is totally ok. Can I just confirm that you're not comfortable with the dev team testing your book?

    Absolutely no pressure at all, just let me know and I'll advise the devs.

  • sushiforschools
    sushiforschools Member Posts: 6 Novice Member Novice Member

    oops - didnt even realise I did that -

    I agree for reckon to look

    also - look at todays recurring order Term 4 Sydney girls - its a new one that I started after the past problem and its happened again - so I would be very grateful if you could find out why

  • sushiforschools
    sushiforschools Member Posts: 6 Novice Member Novice Member

    ALSO - i had to fix that transaction - so I could send to my customer and I fixed by changing "Amounts *" to non taxed - save then reverting to Gst SAVE and then the glitch is gone

  • sushiforschools
    sushiforschools Member Posts: 6 Novice Member Novice Member

    any progress on this problem as its still happening

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Hi @sushiforschools

    Really sorry for the delay its taken with this, the case is currently with our dev team to investigate a little closer. They conducted some initial testing and weren't able to replicate the same behaviour in their test books so are going to look into this a bit more.

    I'll let you know as soon as I hear back from the team.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,521 Reckon Community Manager Community Manager

    Hi @sushiforschools

    I've just sent through a new access request to your book. It will come through as a separate email. Can you please take a look when you have a chance and grant access. Our devs are working on your case and would like to conduct further testing.

    Cheers

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