Hosted time out interval

Zappy
Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
in Accounts Hosted

How do we increase this?

Its too short

Kr

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,210 Reckon Community Manager Community Manager

    @Zappy Morning Kev

    Are you referring to the hosted dashboard screen timing out or the company file session itself?

    If its the latter, do you leave the company file open and idle for extended periods of time?

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    @Rav

    Its the file, not the dashboard

    What's the limit?

    How do I alter it?

    Zappy

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,210 Reckon Community Manager Community Manager

    If you leave your file inactive/idle for an hour it will display an idle session message on-screen.

    You can reconnect to that same session if you do so within an hour of the message first appearing ie. 2 hours since you first went inactive in the file.

    While there isn't a method to change or lengthen this, I'd recommend taking a look at the info on this here - How do sessions work in Reckon Accounts Hosted? 💻

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited October 2024

    Not the answer I wanted. One hour isnt long enough

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