My Savings Plan

bouralex

Hello fellow Reckon PP users,

I have recently installed the latest Reckon PP software V31 and it appears to work fine except for an annoying gitch. Once in a while, as I set up my Savings Plan under Cash Flow, the screen freezes (goes light white) and can't seems to escape. Only option is to Ctrl-Alt-Del under task manager and kill the application - then restart again. Is anyone experiencing this with their latest V31 version? I have history on my PP software going back to 2009 on a single file (backed up frequently), no file attachments on any of my transactions and sits about 43Mbs. Any clues at all ? Thanks in advance!

Datarec

Hi @bouralex

You've indicated "Once in a while, as I set up my Savings Plan under Cash Flow, the screen freezes (goes light white) and can't seems to escape"

Does this mean that if you attempt the process a few times, it may go through successfully?

Review the basic troubleshooting process for the Quicken/Reckon Accounts Personal range software.

First ensure that you have created a recent backup or copy of your data file set.

https://help.reckon.com/article/wh14nqj34q-kba-3162-basic-troubleshooting-to-correct-data-file-damage

Confirm if that resolves the issue.

GerryWinter

If you want to give me a call i will see what's happening. 0418907140