Can't email payslips and pays reverting back to draft when they have been finalised

Stacey_6976885
Stacey_6976885 Member Posts: 59 Reckoner Reckoner
edited January 16 in Reckon Payroll

Last week's pay and now this week's pay, I mark as paid, then email payslips, get confirmation that they have been sent. The recipients aren't getting them, and now when I go back to the payrun, both last week's and this week's run are showing as a draft, even though I have previously finalised and sent the STP report to the ATO?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @Stacey_6976885

    Are both of those pay runs the only ones you've created in Reckon Payroll lately? Or are there other pay runs that you've created as well since which have worked correctly?

  • Stacey_6976885
    Stacey_6976885 Member Posts: 59 Reckoner Reckoner
    edited January 16

    they are the two payruns for the start of the new year, I went through and marked them as paid again, which worked, I also resubmitted last week's STP report, now I have two STP's for the same pay period. Can one be deleted? I submited the STP report for today's payrun, said it was successful, but when I checked, it hadn't uploaded. Waiting to get answer before I resubmit it.

    I have been able to sort the issue with payslips not emailing, from a previous post.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    While you can't delete a sent STP submission, I wouldn't worry about that resubmission for last week since STP is reported on a YTD basis only. If you've sent through the STP submission for today's pay run as well, once its processed it will overwrite and update the YTD balances for those employees.

    In regard to the behaviour of the pay runs switching back to draft, I've just spoken with the product dev team and they're currently investigating this so hopefully we should see this rectified very soon.

  • Mark_9171963
    Mark_9171963 Member Posts: 67 Reckoner Reckoner

    Hi there guys.

    I can confirm that this is indeed a problem. It happened to us last week and again this week. Pay status reverts back to draft after confirmation that pay has been finalised.

    Log out, clear cache, wait 20 minutes then the "Draft" pay can me marked as finalised.

    Problem is that it creates 2 identical entries for each employees pay in Reckon One.

    Also, top Options button does not allow drop-down box when clicked as per screenshot below.

    Cheers. Mark.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @Mark_9171963

    Thanks for the additional info.

    In regard to the situation where duplicate journal entries are created, from what I understand if you delete the associated payments from Make Payment screen, you can then delete the journal. This will then remove the data of that duplicated journal.

    Let me know if that helps at all in the interim while we investigate the cause of this.