Can't mark payroll as paid - Journal does not balance

727019
727019 Member Posts: 85 Reckoner Reckoner
edited January 16 in Reckon Payroll

When trying to mark payroll as paid I am receiving the message below

The journal does not balance ($104,870.87DR vs $97,363.33CR = difference of $7,507.54DR

What is this?????

Comments

  • 727019
    727019 Member Posts: 85 Reckoner Reckoner

    I need to finalise this payroll asap as it is due to be paid today

  • Jason_Z
    Jason_Z Reckon Staff Posts: 78 Reckon Staff

    Hi @727019

    I recall seeing another post regarding this same error HERE.

    Could you please try the suggestions offered by my colleagues? If they don’t resolve the issue, unfortunately, you might need to delete the pay run and start over.

    If the problem persists after that, please let me know, and I’ll take a closer look.

    Kind Regards,
    Jason

  • 727019
    727019 Member Posts: 85 Reckoner Reckoner

    Thanks Jason, unfortunately I had to delete the payrun and start again, not ideal

  • Jason_Z
    Jason_Z Reckon Staff Posts: 78 Reckon Staff

    No problem at all.

    I’m sorry you had to recreate the pay run, but I’m glad we were able to resolve it today. Thank you for confirming what worked for you.

    Kind Regards,
    Jason

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