RECKON DATA TEAM RECOVERY COSTS - FEEDBACK PLEASE

Tilley

Hi community,

after almost a week and what seems hundreds of hours and 30 or more duplicate searches, resorts, verify and triple re builds.

Reckon have so solution to my issue. They suggest giving a back up to the data team.

Has anyone any knowledge of this , costs how long it took them to fix the issue and how did you cope with having to list the transactions entered after the back up date so you can re enter them when they send up the 'fixed' dated back up.

I have posted a separate discussion about the issue .

Appreciate any feedback

Kris_Williams

what was the problem, I don’t recall seeing a discussion from you?

Tilley

I have just re posted that , I posted first but it didn't work.

Datarec

Hi @Tilley

The time and cost to fix an issue will depend on what the problem is.

Usually, we will ask you to send us the damaged company data file (QBW) to undergo an analysis.

If you have any recent or older backups of that file, please share those too, as they can help us with the analysis and repair.

If your original data file is still working, you can continue using it (by avoiding the actions that result in a crash) while we analyze the copy you provide.

Once we've looked into the issue, if it's something we can help with, we'll give you a quote and an estimated timeframe. At that point, you can decide if you want to go ahead with the repair.

When you're ready to proceed, you'll need to give us the latest copy of the data file for repairs.

You can choose to stop any further work while we fix it or continue using your damaged file.

If you keep working on it, just make a note of any changes you make. When we send you the repaired file, you can then enter your changes into it.

Tilley

Hi,

Im worried about how long this will take and the hundreds of entries we will have to re-enter.

Datarec

Until we perform an analysis, we cannot provide any time/cost estimates.

How much volume of data entry do you typically do in a day?

If you have already been in touch with the Technical Support Team, contact them once more and have them escalate your case to the Data Recovery Team. (Or send us a direct message providing your existing Case Number that the support team may have already provided you with)