Reckon Accounts found an error when parsing the provided XML text stream - Simpro


hi All
thanks for taking time to read my question,
we have Simpro export suppliers invoices into Reckon desktop, everything has set up correctly and we have no problem for years, however, this error message came up for 4 suppliers invoices which related to same purchse order in Simpro, we have checked, could not found any difference between those ones and the ones which have gone through the link, i have checked Simpro help guide, did not find anything related to this error,
3/02/2025 3:08:06 PM :: [error] :: Error :: Error getting Response from QuickBooks. Reckon Accounts found an error when parsing the provided XML text stream
please let me know if you have any ideal what is the issue, thanks in advice
cheers
jenny
Answers
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Hi Jenny
Where is this error message appearing specifically? Within the Reckon Accounts software itself or on the Simpro end?
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hi Rav
we have a seperate app to upload and transfer all data from Simpro to reckon desktop. thanks
cheers
jenny
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Below is a related community post.
Error when parsing the provided XML text stream — Reckon Community
This error can be caused by illegal characters in the XML data that is being sent to QuickBooks/Reckon Accounts. This usually occurs when data is pasted from another program directly into SimPro or when an invalid symbol is used in certain fields.
For the 4 supplier invoices (Bills) from SimPro, they likely have invalid characters.
Consider removing those affected supplier invoices and recreating them, confirm whether during the creation of those bills if information is being typed manually, being copy/pasted from some other source.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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hi thanks for the post and help, as i was not considering the notes on the puchase order also importing to Reckon as well as the invoice, it was all good once i have deleted the note on PO in Simpro
thanks again
cheers
jenny
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Glad to hear that you've identified the problem in the related purchase order transactions notes.
Was there anything specific you could see in terms of either the way those notes were entered or sourced from?
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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sorry, i did not explain well with the issue, it was a degree symbol ° in the notes that would not coming through to Reckon. thanks again Jenny
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Thank you for clarifying the specifics as would certainly be something other users who may experience a similar issue can quickly check and eliminate as a contributing factor.
A new help article has been created on this topic.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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