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    • All our templates are suddenly too large after the upgrade. How do we fix?

    AccountsSwan
    AccountsSwan Member Posts: 9 Novice Member Novice Member
    edited April 4 in Accounts Hosted

    Since Upgrade, all our templates are suddenly too large. How do we fix?

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    Answers

    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager

      Hi there @AccountsSwan

      Can you let us know what specifically is now appearing large in your templates? Is it the text? Certain sections/text boxes/columns etc

      Can you please post a screenshot as well so we can get a better idea of what you're seeing.

      Cheers!

    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member
      edited April 4

      Text down the bottom of our invoice is not fitting in the page.

      image.png
    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager

      Thanks for getting back to me @AccountsSwan

      Can you please open the invoice ➡️ Customise ➡️ Additional Customisation ➡️ Print ➡️ Check if the Paper Size is set to A4.

      image.png
    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      Yes template is set to A4.

      image.png
    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager
      edited April 4

      Ok thanks for that.

      Can I get you to please export a copy of your template and send it over to me? I'll ask out Hosted team to take a look.

      Go to List ➡️ Templates ➡️ Select your template then click the Templates button at the bottom ➡️ Export ➡️ It will save as a .DES file in your Q drive ➡️ Download it and send it to me

      image.png
    • klaura
      klaura Reckon Staff Posts: 320 Reckon Staff Reckon Staff

      @AccountsSwan ,

      Can you check the font size in the Layout designer? Have you tried adjusting the size of the font?

      image.png
    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      Email Sent as requested.

    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      We have used this template for years with no problem.

      Not sure why it has changed now.

      I am not confident trying to change the template settings now.

    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      I have looked at the font setting & it is on Times New Roman 9.

    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager
      https://community.reckon.com/discussion/comment/20653762#Comment_20653762

      I've just had a quick look and don't seem to have received it yet but I'll keep an eye out. Can you just double check that the email has been sent from your end?

    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      Checked & the email has been sent.

    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager

      Ok, thanks for that. I still haven't received it so I wonder if the attachment is being blocked due to the file type.

      I think what I'll do is get a member of our support team to give you a call for a quick chat and get the template from you that way.

    • Rav
      Rav Administrator, Reckon Staff Posts: 13,720 Reckon Community Manager Community Manager
      edited April 4

      Hi @AccountsSwan

      Thanks for sending through your template. The team have had a look and believe we've found what's causing this. Try out the steps below 👇

      Go to File ➡️ Printer Setup ➡️ Select Tax Invoice form ➡️ Options ➡️ Click Advanced under Paper/Quality ➡️ If this is set as Letter change it to A4.

      1000037666.png

      Give it another try after doing that and let us know how you get on.

      Cheers

    • AccountsSwan
      AccountsSwan Member Posts: 9 Novice Member Novice Member

      I think this has fixed the issue.

      Thank you.

      I will check on Monday morning.

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