Incorrect activation code provided

Andy_8065729 · July 10

the agent could not give me a activation code which would work and requested I post on this site

Andy_8065729 · July 10

the agent cannot give me a licence key which works

Datarec · July 10

Hi @Andy_8065729

Recommend if you can update your post and remove the image that contains your Product Key.

Is this from an older product version?

What version of the Reckon Accounts Personal range product did you install and are trying to activate?

Andy_8065729 · July 10

I have been locked out of the software so cannot give you any other information.

Obviously someone sent me an invoice , i paid , but no activation key ever received

GerryWinter · July 10

Normally Reckon gives you this licence key make sure you are on the current version, if all else fails call when Reckon are open and i will sort it from my end.

GerryWinter · July 10

If you still want some help give me a call

Rav · July 10

Hi @Andy_8065729

I've checked in with our Customer Service team this morning about this and they've mentioned that your software was activated yesterday. Can you please confirm whether you have been able to successfully access your software?

Rav · July 14

Hi @Andy_8065729

Just following up on the above to see if you need any help with this or if you've managed to get things sorted?

Andy_8065729 · July 14

no still no further advanced . I have uninstalled the program . Now trying to find the software

Could you just give me a link to download the software please

Rav · July 14

If you need to re-download the software you'll find it in your Reckon Members Area account by logging in with your Customer ID & PIN here - https://members.reckon.com/Login.aspx

If you're not sure what your Customer ID & PIN are, please give our Customer Service team a call on 1800 732 566.

Alternatively, if you're just looking for a download of the software itself, you can download it from here - https://www.reckon.com/au/support/downloads-guides/

Andy_8065729 · July 14

WHAT IS THE INSTALLATION KEY i SHOULD USE

Rav · July 14

If you went through the Reckon Members Area that I mentioned above, then all of your installation details, including the licence key are listed on-screen after you start the download.

If not, contact our Customer Service team on 1800 732 566 and they will be able to provide this to you

John_8305976 · July 14

@Andy_8065729

Click on the 'Reckon Members Site' link in Rav's post above. Once you log in, then click on the 'Download Software' link, then you will see your software showing in the drop-down box.

Below that drop down box, you will see a statement that references your Installation Key. Take your time, and read everything before you throw your hands in the air in despair!!

Best wishes

JC

GerryWinter · July 14

We have found out what @Andy_8065729 problem is, his data file is in C:Drive as it should be but his whole computer is in the cloud similar to One Drive and now he has the issue of starting the file by looking for it every time.

John_8305976 · July 14

@GerryWinter

My inquisitive nature has got the better of me. So, I need to ask how you have rectified his problem?

Cheers jc

Eric Murphy · July 14

It sounds like another user created problem. Good work on solving Gerry

GerryWinter · July 14

unless He reverts to a desktop computer. the problem can't be solved

John_8305976 · July 14

I agree @Eric Murphy re user created problem. But, for the communities benefit, it would be good to know the details of the solution.

Incorrect activation code provided

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