Pixellation in Accounts Hosted in Chrome

Justine WhitchurchJustine Whitchurch Member Posts: 7
edited February 10 in Accounts Hosted
Just wondering if anyone else is having issues with pixellation in Accounts Hosted in Chrome?  Started happening a couple of weeks ago (after the weekend maintenance) and doesn't affect any other programs :(

Comments

  • Larissa HicksLarissa Hicks Member Posts: 19
    edited September 2019
    Hi Justine,
    Was just wondering if you found a solution to this problem. It has only started happening to me today and only in Reckon. Whenever I try to do anything in Reckon  I end up with a black screen and then it goes pixellated as I move my mouse over the screen. Works fine for other staff members.
  • RosemaryRosemary Member Posts: 11
    edited September 2019
    Hi Larissa,

    I am getting this at the moment as well. Have tried logging on and off but it doesn't help. 
    Any resolution?
  • Larissa HicksLarissa Hicks Member Posts: 19
    edited September 2019
    Hi Rosemary,
    Maybe the wind is blowing in the right direction at the moment but I can enter some bills. Will see how long it lasts. Was trying to pay some bills earlier and had no luck. Pixellated screen at least half a dozen times even with logging off and back in and restarting laptop. It probably started maybe two-three hours ago for me
  • RosemaryRosemary Member Posts: 11
    edited September 2019
    Hi Larissa, I managed to pay a bill so that's good but yes frustrating. Remember to hold your tongue the right way (-:
  • Deirdre LoweryDeirdre Lowery Member Posts: 6
    edited September 2019
    I am having the same problem.  Had it a couple of days ago and logged off in frustration.  Has not improved today.  What is the problem?????

  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited September 2019
    Hate to say it but I still have the same issue!
    Some days are worse than others but still hasn't been rectified.
    No assistance offered by Reckon as to what could be the cause
  • Deirdre LoweryDeirdre Lowery Member Posts: 6
    edited September 2019
    Justine, I have just spent over an hour using Hosted in Firefox and didn't have any problems.
  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited September 2019
    Hi Deirdre :)
    I've managed to use Hosted without any issues in Firefox too but am wondering why there are now pixellation problems in Chrome?  I primarily use Chrome for our business and it would be great if I didn't have to change systems just to use Reckon.
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited October 2019
    Still having the same issue unfortunately
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Robert PedleyRobert Pedley Member Posts: 1
    edited October 2019
    I have the same problem on a Mac and the latest 64bit version of Chrome (Version 77.0.3865.120 (Official Build) (64-bit)).
    The problem is now much worse since upgrading the operation system to Catalina (10.15).
    On the same machine, using the Safari browser, no problems.
    Just turned off "Hardware acceleration" in Chrome settings and first impressions are good.
  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited October 2019
    I did - no improvement.
  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited October 2019
    Hi Robert,
    OMG!!  I just did the same thing and all seems good - fingers crossed!!
    Thank you so much for the advice :)
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
    Hi Justine,

    Turning off hardware acceleration is the first recommendation in the support article.


    Try this first:

    Disable hardware acceleration:

    To disable hardware acceleration, please follow the steps below:

    1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser



    2. Click Settings

    3. Type "hardware" at the top of the screen where it says "Search settings"

    4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

    5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)
    6. Log into Reckon Accounts Hosted again and the issue should now be resolved

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
    Did you try this first:

    Disable hardware acceleration:

    To disable hardware acceleration, please follow the steps below:

    1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser



    2. Click Settings

    3. Type "hardware" at the top of the screen where it says "Search settings"

    4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

    5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)
    6. Log into Reckon Accounts Hosted again and the issue should now be resolved

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Justine WhitchurchJustine Whitchurch Member Posts: 7
    edited October 2019
    Apologies but that isn't the same support article that I originally received.  I was advised to go into Task Manager and End Process for GPU Process - that wasn't successful.
  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited October 2019
    Hi Justine,

    Glad to the issue is now resolved.

    When you posted the question a few weeks ago, we responded with the support article.

    image


    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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