Cut and paste not working
I have just moved to Reckon Accounts Hosted and find I cannot paste using the right mouse click????? Why? Its a web browser so why cant I paste into a field in the browser?
Comments
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What Browser are you using?
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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thanks Rav, not what I posted. right mouse click command does not work????? basic windows based function thats been around for a long time. yes there are alternatives, but why isnt it working?
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Edge chromium, chrome, IE11, firefox and safari.
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you can copy from hosted and then paste in hosted. you cannot copy from outside the browser and paste into the browser. the clipboard will only remember what it has from within the browser. There is an issue with the handoff between the local clipboard and the browser for some reason when using hosted.
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Not true, i have just tried it and i copied from my desktop and it went straight into hosted
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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not true!!! really. this error has been proven on 4 different devices, on 4 different networks, and is a reported and known fault by Reckon, but if you say its not true then it obviously isnt. First reported in 2016 from what I can find. clipboard via mouse commands does not work as per normal when using Reckon Accounts Hosted. Once you do your first copy and paste, copy something else from the desktop and paste it into the browser. it still pastes the first copy. I suspect it is an issue to do with the handoff between the local machine and the remote desktop clipboard.
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It must be machine and system specific, what can i say.
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Neville
Like Gerry I have no problems cutting and pasting from other applications into Hosted. (You are correct that this was reported as an issue in 2016, but there have been a number of changes since then and, from my perspective, this problem has been fixed.)
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appreciate your comment Bruce, but if it was fixed, I wouldnt be wasting my time here complaining about it. What browser (inc version) and OS are you using and I will test it on another device at my end. Even Reckon told me it was an issue and to use Ctrl C and V instead of the mouse, which is not good enough. Basic functions should work.
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yes, machine and system specific on 4 different machines, on multiple browsers, on 4 different networks......
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like i said, i also have tried it on my 4 machines
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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I've just run another test from text created in Notepad ie. outside RAH and copied it using your preferred method via the right click command to copy & then right click again to paste into Hosted. Hopefully my screencast comes through ok below.
As @Bruce has mentioned, there has been changes made to this area a few years ago which made copy and paste more straightforward rather than having to deal with an in-software clipboard as a go-between. I'm not sure why its not working for you at this stage. Perhaps you can provide some specific information on the steps you are going through and compare it to the steps in my recording.
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Neville
I am using Windows 10 Home version 1909. My browser is Chrome v87.0.4280.141
Good luck
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@Neville I’m not sure if it’s the same in all browsers but in IE, when you open the company file, there’s a pop up that asks if you want to allow access to the clipboard - This will determine if copy & paste is enabled:
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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I know this is an old post but I too cannot copy and paste in Hosted which is frustrating.
I have read the comments that Rav & Gerry can, but would like to know how to allow webpage to access my clipboard?
I am using Hosted from Firefox, so opened Hosted in Edge and still cannot copy and paste?
I am trying to copy and paste reference numbers between Excel and into Hosted, or Bank sites into Hosted.
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I’m not sure about Firefox or Edge as I always use Google Chrome these days but have you tried Ctrl + C to copy then Ctrl + V to paste ?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Sorry I should have mentioned that Yes that is what I do all the time, and then reading comments I even tried the mouse commands. I thought I might have to unlock something in Hosted, but was not sure where or what or how.
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Does it work in other programs on your computer
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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I don’t know about those browsers but this works in Google Chrome ☺️
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Yes Gerry I use it 100's of times daily, but just tried Chrome and it works in Chrome OMG why but that is good I suppose I will need to use Chrome, stopped using Chrome years ago due to all the rubbish I got, but I am giving it another go, thanks Shaz
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Good to hear you got it sorted, i use chrome and Opera only for Hosted.
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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I use Firefox for Reckon, no issues
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Hi I am having issues with copying from external programs and pasting into Reckon Hosted. I have tried the usual mouse right click PASTE, the CTRL + P (using MAC), and even EDIT from dropdown menu and PASTE and they are not working. But if I copy within RECKON, paste is working fine. I am using CHROME on a MAC.
This has only started happening.
thanks
Larisa
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Just another update please, if you copy from Reckon Hosted, it also won't paste into external programs either. This is also just started because I was doing this yesterday.
Would appreciate if someone could investigate and fix please.
thanks Larisa
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Hi @Larisa ,
I've tested the copy-paste function with Chrome and it works using both right-click and CTRL+C / CTRL+V. Please log off from all hosted sessions and try again. Below is an article on how you can log off hosted sessions.
Please CLICK HERE for article.
Hope this helps.
Kind regards,
Reeta
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Thanks Reeta, yes I retested over the weekend and it started working again, so thank you.
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