I Have been trying to lot into Reckon Hosted and I have come up with the error -6000,-83.

Snowflake1
Snowflake1 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

I need someone to please explain what this means.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Have you tried using a different browser?

  • Snowflake1
    Snowflake1 Member Posts: 3 Novice Member Novice Member

    Yes, my husband tried to use both computers this morning when he got to work and couldn't log into either

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Are you using Firefox or Chrome, try a different browser

  • Snowflake1
    Snowflake1 Member Posts: 3 Novice Member Novice Member

    I have tried both Firefox & Chrome. I also received a message:

    This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.

    There is the timer on there but nothing is happening.

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    I logged on from my iPad without a problem, but these things happen. If you have tried different computers to no avail next thing would be to see if there was an update that came through on both computers. Have you got a tablet or iPad you could try logging on from there to try and see a pattern

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Kris this is a known issue.

    Snowflake, have you called tech support? 1300 799 150?

    Or you can call me

    The fix is pretty simple

    Kr +61407744914

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Just adding the below for anyone else following this post in future, there's info on this error message in the help guide below -

    https://help.reckon.com/article/enblspc3sq-kba-3626-errors-h-101-h-202-h-303-h-505-61770-61230-6000-80-83-on-network-environment


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