Received message “ABN & Branch already registered

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Comments

  • Elias
    Elias Member Posts: 24 Novice Member Novice Member

    It doesn’t seem to be working on my wife’s phone I’ll delete and do the above steps u mentioned and let u know what happens thanks

  • Elias
    Elias Member Posts: 24 Novice Member Novice Member

    Just to confirm before I go the web page do I delete the reckon app that still shows blank screen

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,675 Reckon Community Manager Community Manager

    You don't have to delete it completely from your phone but instead just close it down ie. swipe it away from any other running apps on the phone.

  • Elias
    Elias Member Posts: 24 Novice Member Novice Member

    After logging in the web I get this message and I clicked on get app it went to reckon payroll screen for me to open clicked on open went to blank screen

    A38B0554-4FFF-48A3-A138-D4E00F5B9AFF.jpeg


  • Rav
    Rav Administrator, Reckon Staff Posts: 14,675 Reckon Community Manager Community Manager

    Click on the 'Continue to desktop site' option on-screen and it should bring you to a page that looks like the below. Alternatively, if you have a PC feel free to do it on that as it may be easier.

    image.png


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