**RESOLVED** STP Error Message - "Problem in either VendorInfo or AusKey Credentials"

Rav
Rav Administrator, Reckon Staff Posts: 14,104 Reckon Community Manager Community Manager
edited February 2022 in Accounts Hosted

Hi everyone,

We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below).

We're currently investigating this at the highest priority.

Apologies for the inconvenience caused. Further updates to follow.

Problem in either VendorInfo or AusKey Credentials


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Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,162 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Great, thanks for the update Rav! (I'd posted this exact query this morning on our Accredited Partners FB page!)

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,104 Reckon Community Manager Community Manager

    Hi everyone,

    We've identified the root cause of this issue and are working towards getting a solution in place for it as we speak.

    More news to follow very soon. Thanks for your patience 😊

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,162 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Thanks for keeping us informed @Rav 👏🏻😊

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  • Robyn_10040267
    Robyn_10040267 Member Posts: 43 Reckoner Reckoner

    Thanks, I have just encountered the same problem myself.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,104 Reckon Community Manager Community Manager

    Hi again everyone,

    I've just received word that this issue is now resolved.

    Any STP submissions that you sent through that returned this error message can be re-submitted again as normal (do not use the Update Event or Full File Replacement option).


    Thank you all for your patience and our sincere apologies for the inconvenience caused this afternoon.

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