Upgrade to 2022 R2 not working

Stuart Charlton
Stuart Charlton Member Posts: 10 Reckoner Reckoner
in Accounts Hosted

Hi,

I have upgraded my two company files to 2022 R2 but when I click on the Launch Accounts 2022 R2 button on the control panel, it tries to open in 2021 R2 and puts up an error message

image.png

How do you fix this please?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,203 Reckon Hall of Famer Reckon Hall of Famer
    edited July 2022

    Go to the Control panel, before you click Launch and Log off remote users, and try again

  • Bruce
    Bruce Member Posts: 445 Professional Partner Professional Partner

    Also close your browser and re-open it

  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    This is a bug. Kris' suggestion might help. Try using Edge instead of Chrome.

  • Kris_Williams
    Kris_Williams Member Posts: 4,203 Reckon Hall of Famer Reckon Hall of Famer

    I don’t have a problem with Chrome but I use Mozilla Firefox as my default

  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    You might also try flushing the browser history Ctrl+Shift+Del


    Zappy

  • Stuart Charlton
    Stuart Charlton Member Posts: 10 Reckoner Reckoner

    Thank you for the replies.

    I logged out, closed the browser, and restarted and it allowed me to open the company file successfully.

    They should put these procedures in the upgrading notes to stop the panic and time wasting.

    I appreciate the "Community's" assistance.

    Regards,

    Stuart

  • Kris_Williams
    Kris_Williams Member Posts: 4,203 Reckon Hall of Famer Reckon Hall of Famer

    Glad you got it sorted

  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    Stu, I agree. It should be fixed. Its a massive drain on prodcutivity. I get caught out myself some times and I know how to use the system.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,681 Reckon Community Manager Community Manager

    @Zappy

    I'm sure you're already aware but for others that come across this thead, the reason why this scenario occurs is simply down to the file session not being closed properly. When finished working on a file, the best course of action is to use the File ➡️ Exit option so that the file and session is closed properly and in full.

    If only the browser tab/window is closed (as an example), Hosted will attempt to open the same version as it wasn't closed.


    There's a help guide that outlines this in more detail which is indeed listed in the Reckon Accounts Hosted upgrade guide and there's also a Community article as well which I'll link below -

    https://community.reckon.com/discussion/8031738/when-i-click-launch-accounts-hosted-the-incorrect-version-opens-what-do-i-do-%E2%84%B9


  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    Rav Hi, I thought everyone already did this? How does anyone leave Reckon otherwise?

  • Kris_Williams
    Kris_Williams Member Posts: 4,203 Reckon Hall of Famer Reckon Hall of Famer

    How could you possibly think everyone always does the right thing @Zappy, many times people don’t even know what the right thing is - in my experience anyway.

  • Zappy
    Zappy Accredited Partner Posts: 5,402 Accredited Partner Accredited Partner

    Good point Kris. Except its the way I was taught from the very beginning. When ever I see someone use the X to close down a program I inform that person its possible you are leaving files open and it may cause data corruption or worse. Usually gets their attention

  • Kris_Williams
    Kris_Williams Member Posts: 4,203 Reckon Hall of Famer Reckon Hall of Famer

    Actually I was under the impression that it’s more important to go to settings and select logout, that’s what I tend to impress upon people. But I’ll stand corrected

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