Can't change to single user

Hi Megan,

When you are opening a file in the Reckon Accounts Hosted, an alternative way to open the file in Single-User mode is as follows:

If the file is already open,

Click on the File menu

The click Close Company

Once the file is closed:

Click on File menu

Then Open or Restore Company

Choose "Open a company file"

Then click the Next button

Then before you locate and select your specific data file that you want to open and UNTICK the option "Open file in multi-user mode" if it is already ticked

Hi @megan

Glad to hear that the suggestion has been useful for you.

Performing a Verify Data is usually best done in single-user mode.

Recommend that a backup is also performed once in single-user mode.

Even though the data file is on the Hosted platform, it is the user-created backups that would be the most readily accessible and useful in the event of an unforseen problem with accessing the current data file.