Launch 2022, opens 2023 version

Kris_Williams Member Posts: 4,277 Reckon Hall of Famer

June 2023 in Accounts Hosted

Opening either version is not playing nicely - I click on launch 2022 and it opens 2023 and tells me to update the file, then go back and click on 2023, and up the top it says 2022.

this happened more than once

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Comments

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  Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager

  June 2023

  Hey Kris

  The info in this guide below should help with this -

  https://community.reckon.com/discussion/8031738/when-i-click-launch-accounts-hosted-the-incorrect-version-opens-what-do-i-do-%E2%84%B9

  
  

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  Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert

  June 2023

  Hi @Kris_Williams

  This tends to occur for some every year - Log Off Remote Sessions first, before attempting to access the new version as I think it sometimes gets 'stuck' on the server side 😬

  

  Email | Website | Google Reviews | Facebook Reviews

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  Kris_Williams Member Posts: 4,277 Reckon Hall of Famer

  June 2023

  Yes I knew it had happened before but just wanted to put it out there - I logged in with two other usernames without any issues

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