Launch 2022, opens 2023 version
Kris_Williams
Member Posts: 4,118 Reckon Hall of Famer 
Opening either version is not playing nicely - I click on launch 2022 and it opens 2023 and tells me to update the file, then go back and click on 2023, and up the top it says 2022.
this happened more than once
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Hey Kris
The info in this guide below should help with this -
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This tends to occur for some every year - Log Off Remote Sessions first, before attempting to access the new version as I think it sometimes gets 'stuck' on the server side 😬
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Yes I knew it had happened before but just wanted to put it out there - I logged in with two other usernames without any issues
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