Cannot print reports

wwgrharris
wwgrharris Member Posts: 3

When I press print for a report/invoice, the only option is Reckon Pinter (on TS 004). Was always able to print in Reckon desktop version

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,196 Community Manager Community Manager

    Hi @wwgrharris

    Reckon Accounts Hosted is a little different when it comes to a few things in comparison to its desktop counterpart with printing being one of them.

    When you click print in Hosted it will open a print window with the Reckon Printer as you've mentioned. Click Print on that and the PDF copy will open which you'll print to your own printer.

    Screen recording as an example below -



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,170 Personal Range Expert Personal Range Expert

    If you want a hand just give me a call.

    Gerry

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: [email protected]

  • wwgrharris
    wwgrharris Member Posts: 3

    Thankyou, sorted it. Wasn't opening the PDF for a while.

    Cheers

  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭

    Rav I am having this problem but no matter how long I sit no PDF is opening.

    Is this the right area?


  • Kris_Williams
    Kris_Williams Member Posts: 3,246 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I have had a problem recently on another machine whereby I have had to click on the blue printing logo that appears on the top right corner the minute you press print, click on it immediately because it’s not there for long. Fortunately I do not have this problem on my computer

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,318 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @Barbara Allen-Guthrie Make sure you have pop-ups enabled in your browser settings as this being disabled prevents the PDF generating

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Barbara Allen-Guthrie
    Barbara Allen-Guthrie Member Posts: 124 ✭✭

    Thanks Kris, I unblocked the Popup for this site and magic it works.


    Thank you Kris and Shaz you were spot on.

    Barb