⚠️ Reckon One report error - An error occurred while processing your request

Rav
Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
in Reckon One
image.png

Error.
An error occurred while processing your request or the page you last visited does not exist any more.

Hi everyone

We're currently investigating an issue when drilling down in reports in Reckon One. Reports indicate that after generating a report, if you attempt to click on a balance to view additional detail the above error message appears.

Apologies for the inconvenience this causing at the moment, we've got our teams currently investigating.

Workaround

In the interim there is a workaround available that will allow your report to generate correctly outlined below.

When you are on the error screen, take a look at the URL in your browser. You'll notice Core/Reports/View listed in the URL. Remove the word View and instead type in ReportView then press enter. Do not not change anything else in the URL.

Screen recording below with an example (click on it for a larger view).

After doing so your report should generate correctly.

Report Error.gif

Thanks for your patience while we get this addressed. Further updates on this will be posted below.

Comments

  • Allan_10136328
    Allan_10136328 Member Posts: 6 Reckoner Reckoner

    What does this mean? I get it when trying to access chart of accounts, view transactions.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
    edited January 17

    Hi @Allan_10136328

    Thanks for flagging this. Is this error appearing on any report you attempt to generate in Reckon One or just the ones you've highlighted above?

  • marcchan
    marcchan Member Posts: 3 Novice Member Novice Member
    edited January 17

    Having the same error message doing this:

    Reporting → Report → Generate Balance Sheet, then clicking on any of the balance amounts in the Balance Column.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Hi @Allan_10136328 @marcchan

    Just a heads up that I've moved your posts over to this main announcement in relation to this error. We've got the team looking into this as we speak.

    I know its not ideal but we've got a workaround outlined above that you can utilise to get your reports generated correctly while our teams investigate this.

    Apologies for the hassle this causing at the moment.

    If you have any questions please let me know.

  • Jennifer Rajendran
    Jennifer Rajendran Member Posts: 9 Reckoner Reckoner

    I can't view transactions in Reckon One. I normally go to Chart of Account - select an account - click on "View Transactions". But i've been getting this error below:

    Error.

    An error occurred while processing your request or the page you last visited does not exist any more. Please return to the dashboard.

    image.png

    Can someone please help? Why am I getting this error message?

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 500 Accredited Partner Accredited Partner

    Hi Rav

    Trying to run reports and your workaround doesn't seem to be working today 18/01/25. Could you please let know ETA of a permanent fix for this error?

    Thank you

    Robyn Kelly

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Hi @Robyn Kelly (Partner)

    I just tried out the workaround in a couple of my test books and it seemed to work ok. When you add in Report into the URL, just ensure that you're on the error screen and add it to View so that it reads /Core/Reports/ReportView/

    image.png

    In regard to a permanent fix, the team look to have formulated a fix which will be going through testing on Monday and if all ok, will be released shortly after.

    Let me know how you get on.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
    https://community.reckon.com/discussion/comment/20651940#Comment_20651940

    Hi Jennifer,

    I've moved your post over to this main announcement which is related to the situation you've outlined.

    Please check out the info in the opening post along with the current workaround.

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 500 Accredited Partner Accredited Partner

    Thank you @Rav

    I deleted the first Reports but that needs to stay and then it should read /Reports/ReportView

    I am able to create the reports now, thank you.

    Robyn Kelly

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