MFA with one licence but 3 file users

Pam
Pam Member Posts: 1 Novice Member Novice Member
edited May 2024 in Accounts Hosted

It says on our login page:

To further enhance the security of the Reckon Accounts Hosted environment and protect our users, if you have a username then you must use that to log in rather than your UserID. For further information click here

We have only one licence for Reckon Hosted but 3 user accounts. We need to use these 3 user accounts as we are all in different locations and need to use different MFA phone numbers. We cannot use the same account.

Do we need to purchase more licences for 3 people to access now that MFA has been enabled.

Urgent help required. Thanks.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager
    edited May 2024

    Hi Pam

    We're required to enable MFA on the login to the Hosted service itself. Each Hosted login is specific to the individual and will also have its own individual MFA as well.

    There's some info on this in our FAQ for MFA with Reckon Accounts Hosted HERE.

  • P Piercey
    P Piercey Member Posts: 19 Reckoner Reckoner

    Hi Rav,

    Can you confirm that I would have to pay a further $85 per month to allow a backup staff member to run my payroll should I become incapacitated for a period????? This seems crazy, surely there is a workaround as we are a not-for -profit centre.

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,651 Reckon Community Manager Community Manager

    Hi @P Piercey

    I’m not across the pricing side of things myself, but I’d highly recommend giving our Customer Service team a call on Monday to discuss your specific requirements. They’ll be best placed to help you with subscription options. You can reach them on 1800 732 566 or I'm happy to organise a call for you, just let me know.

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