Service / Database issues with Reckon Accounts v34 Premier Edition (2025)
I'm having a really strange experience with the latest v34. It seems to install a QuickbooksDB35 service which is overriding the QuickbooksDB34 and preventing database access entirely. I can't find ANY references to the existence of the DB35 service, and I've tried everything I can think of to make it work "out of the box" with DB35, to no avail.
I ended up having to permanently remove DB35 and run on DB34, but am having to revisit this as we had some issues with transactions going missing. I am concerned that the DB35 is part of an "emergency patch" which fixed some shortcomings in DB34, possibly involving data loss.
Here's what I noted down after reinstalling from scratch:
Did a complete uninstall of Reckon v34 (2025), restarted the Server, and reinstalled:
Initial settings on new install are:
QBCFMonitorService Disabled Not running
This brings up an error message when starting the Database Server Manager:
"Error starting monitor service"
QuickbooksDB34 Automatic Not running
QuickbooksDB35 Automatic Running
Multi-user hosting setup required
To allow multiple users to work on the company file at the same time, Reckon Accounts must
set up this computer to host multi-user access. (H101)
Do you want to use this computer to host multi-user access?
Warning Error: -6175, 0
Reckon Accounts is trying to access the company file but the database server is not
responding.
Firewall was OFF during this testing. Error occurs regardless of whether I open / set up Database Server Manager.
Checked the Help link for "Resolve error 6175"
This error indicates that Reckon Accounts could not contact the computer where the company file is located.
To do this task
- On the computer where the company file is stored, verify that the computer is powered on and is not in Standby or Hybernate mode.
- If you use firewall software, verify that the firewall settingsI are correct.
- Try to open the company file again.
Tried opening the client's other Company file and going to "Switch to multi-user mode" - same errors.
Tried going to File -> Utilities -> Host multi-user access - same errors
With DB35 Service running:
The database server is stopped.
After stopping DB35 and starting DB34:
The database server is running.
Checked Reckon Portal for any updated version of the install file - none found.
Extracted the latest installation file and searched for any DB34 / DB35 references - found nothing
Read Install Guide again - does not mention Server 2012 R2
"Multi-user mode is optimized for Windows Server 2016, Windows Server 2019, Windows Server 2022 operating systems, and for Windows 10 and Windows 11."
Checked Release Notes and "Installing, Updating and configuring Reckon Accounts In windows server (terminal server)"
https://help.reckon.com/article/8uviw04uim-kba-5611-installing-updating-and-configuring-reckon-accounts-in-windows-server-terminal-server#multi_user_access_and_firewall_configurations
Nothing refers to QuickbooksDB35 or anything related.
Comments
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What's happening here exactly? Can you not open your file right now?
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No, we can only open the file (I mean host multi-user access) if I force the QuickbooksDB34 service to run.
This leaves the database server in an unreliable state, as the DB35 can take over and cancel out the DB34 service.
I can't identify any possible way to get the system running with DB35, and I'm really puzzled as to why it's even bundled with the install in the first place. It doesn't seem to be compatible with its own Database Server utility, hence the "stopped" status when DB35 is running.
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Hi Paul,
I'm having the same problem. Did you get a resolution Paul?
Many thanks
Di
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Hi Guys,
I ran Into the same issue today. If your server has the Qb34 service and the QB35 Service.
Just go into services and disable the QB35 Service and leave the QB34 Service on Automatic.
Restart, run the database monitor and scan for you files…. should work.
If you only have qb35 service and missing the qb34 all together like myself, I found that it is caused by the latest installer. I found an older installer, removed all previous versions and installed.
Disabled qb35 service and everything working now :)
hope this helps
Dan
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Hi Dan, yes, that's what I initially did, but after an unexpected restart of the DB Server it reverted again and QB35 took over, even though the service had been previously disabled.
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I contacted support last night who were extremely helpful.
They jumped onto my computer, opened up Task Manager and disabled something running in the background - Adaptive Server Anywhere Net I think.
That seems to have fixed mine and I'm up and running now.
I'm not tech/file savvy so I was grateful for the assistance.
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This is likely what @DiSmith was referring to in the Task Manager.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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Thanks @Datarec Is this likely to be a permanent fix though? I tried disabling the service but it randomly activated itself again (possibly after a Server Restart). The only way I know of for sure to fix it permanently is to permanently delete the service:
sc delete QuickbooksDB35And also, are we definitely supposed to be running DB34 and not DB35 ? I'm not sure why there's 2 of them, unless it's some sort of 32/64 bit conflict. It seems odd having to delete a service on an out of the box installation.
I'm just wondering why the DB35 service is even there. If there was a problem with the DB34 service and that's why it was patched, could that issue involve potential data loss?
1
Reckon Staff 