Always love the Monday after maintenance
FFS.
Just trying to save an invoice, moved from one customer to another…..
Will log a support ticket
Comments
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From what I've observed over the years, that is file corruption rather than maintenance but I could be wrong.
You should probably start with verify and rebuilding your file 3 times in succession. It's the recommendation on this community and has resolved problems successfully
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Hi @PeterC67
I'm sorry to see you're having trouble this morning. Is this still occurring for you?
If so, is this occurring each and every time you attempt to save a new invoice? Can you please try the recommendation from @Eric Murphy above in rebuilding your file and see if that helps in resolving this.
Let me know how you get on.
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Yes…this is still occurring.
So, nothing wrong with the database on Friday (or Saturday), and you expect me to now shut down operations for the day (9 staff) to run not 1 but 3 rebuilds.
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Yep it's annoying but the 'database' that you've mentioned is your file, not Reckon's servers.
Again though, I don't know the inner workings of the tech so could be wrong but corruption in the file can happen anytime
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When was your most recent backup prior to any server maintenance taking place?
Are you experiencing any other crashing when entering other transaction types such as Bills, Bill Payments, Deposits, General Journals, etc?
Is this crashing you are experiencing when saving an invoice transaction, affecting any specific customer?
Have you attempted to save a test invoice using a different customer?
Are you able to generate a "Transaction List by Date" report modified to show "All Dates" as the period without experiencing a crash?
Are you able to generate a "Journal" report modified to show "All Dates" as the period without experiencing a crash?
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Did nothing….Waited 24 hours and now it works……
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Hi @PeterC67
Good to know the issue had been intermittent and now works.
When you can set aside some time, do perform a manual rebuild and verify data operation to confirm that there are no errors detectable.
Or perform a backup with the 'Complete Verification' option enabled.
How to create a backup in Reckon Accounts Hosted with complete verification — Reckon Community
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Reckon Staff 