Staff training remotely
I work remotely and I am retiring this year. I need to train someone else to do my job. As I cannot be physically with the new person how do they gain access to Reckon Accounts Hosted as I have the authenticator on my phone. Also when they go to report STP how to they use Gov connect without having the ability to receive multi factor authentication. Can they be added as another user? Our accountant can access the files, but is a third person allowed to do this?
Best Answers
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Each user needs their own licence to have their own login and MFA.
So unless you want to do that, your best bet is probably to do a screen share over zoom or teams and have them take control of your screen when they need to do something themselves.
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Reckon Staff 
Answers
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Does anyone know how much another user licence costs?
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If you are not needing your licence anymore when you reture, you can revoke the MFA to allow the new person to create their own MFA.
If you need to change the GovConnect tile over to the new person that can be done also.
This is solely reliant on the fact that you won't need it anymore, they will as a single user
This information should help:
Regards
Robyn Kelly
Robyn Kelly
Reckon Accredited Partner since 2000
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Thank you for your help, I will not be retiring until towards the end of the year. I have contacted Reckon and they tell me that I will need to pay $1064 for the 2nd user licence whilst we are both employed.
Regards
Jacky
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Jacky, another alternative is you could pay for the 2nd user monthly if you won't need both licences for the full 12 months - just a thought.
Robyn Kelly
Reckon Accredited Partner since 2000
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