DATA RECOVERY: Error message is "Invalid credentials. Check your account name and password" when lau

Datarec_ReckonLtd
Datarec_ReckonLtd Reckon Staff Posts: 1,039 Reckon Staff
edited May 2020 in Accounts Hosted
If you are currently able to login to the Reckon Account Hosted platform,



but when clicking the LAUNCH ACCOUNTS 2019 R2 button you encounter the error message 



"Invalid credentials. Check your account name and password."



Try the following solution:

 

Click on the Control Panel button.

Click on Manage Users

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Click on the User ID link

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 Tick the Change Password checkbox

 Set a new password and click the Update ?button

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 Note: This will become the password you will use to login to the Hosted platform.

  Click on the Logout link

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Log back in using the existing Username or UserID and the new password.

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Regards,

Data Recovery Team