DATA RECOVERY: Error message is "Invalid credentials. Check your account name and password" when lau
Datarec
Reckon Staff Posts: 1,435 
Reckon Staff
Reckon Staff
If you are currently able to login to the Reckon Account Hosted platform,
but when clicking the LAUNCH ACCOUNTS 2019 R2 button you encounter the error message
"Invalid credentials. Check your account name and password."
Data Recovery Team
but when clicking the LAUNCH ACCOUNTS 2019 R2 button you encounter the error message
"Invalid credentials. Check your account name and password."
Try the following solution:
Click on the Control Panel button.
Click on Manage Users
Click on the User ID link
Tick the Change Password checkbox
Set a new password and click the Update ?button
Note: This will become the password you will use to login to the Hosted platform.
Click on the Logout link
Log back in using the existing Username or UserID and the new password.
Data Recovery Team
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