DATA RECOVERY: Error message is "Invalid credentials. Check your account name and password" when lau

Data RecData Rec Reckon Staff Posts: 807 ✭✭
edited May 25 in Accounts Hosted
If you are currently able to login to the Reckon Account Hosted platform,



but when clicking the LAUNCH ACCOUNTS 2019 R2 button you encounter the error message 



"Invalid credentials. Check your account name and password."



Try the following solution:

 

Click on the Control Panel button.

Click on Manage Users

image

Click on the User ID link

 image

 Tick the Change Password checkbox

 Set a new password and click the Update ?button

image

 Note: This will become the password you will use to login to the Hosted platform.

  Click on the Logout link

 image


Log back in using the existing Username or UserID and the new password.

 image

Regards,

Data Recovery Team

Regards,

Reckon Data Recovery Team

You can request assistance via the case request web form below.

https://www.reckon.com/au/data-services-request/

Sign In or Register to comment.