Reckon One UPDATE (8 February 2018)

  • 1
  • Announcement
  • Updated 8 months ago
Hi everyone,

Reckon One has received an update this morning which has brought in a number of enhancements which are now live.

Check out the details of today's update below.

*NEW* PAYROLL SETUP
Payroll has a new basic and advanced setup area which can be accessed from the side bar under the Payroll menu and is now the default setup option.
If you'd like to access the previous setup menu this is still available by going through the Settings menu.




Payroll setup is now split into a Basic and Advanced mode. 
  • Basic setup asks you for the minimal information required to be able to complete a pay run in terms of the company setup. 
  • Advanced setup asks more questions that a bookkeeper or accountant is more likely to setup, and those required for ATO forms. 

To flick between the two setups is easy, just click between the two options shown below. All fields that you had access to previously in the old setup can be accessed here.




The new payroll setup also contains a Pay Items tab. 
This tab allows you to view the pay items by category or as a whole (including leave items) easily and in a list format. From there you can open the existing item and edit it, or create a new item if required.








REQUEST ADDITION OF SUPER FUNDS
If your Super fund is not listed in our APRA provided lists, you can now request to have it added directly through Reckon One rather than contacting the contact centre. Adding a request through Reckon One will go directly to our development team and they will add it as soon as possible.

To submit a missing Super fund request, just click the 'My super fund is not listed' link and you will be asked for more information about the fund.








UPDATED TERMINOLOGY IN BANKING/RECONCILIATION PAGES
The tab previously named 'Allocate' is now named 'Reckon One transactions' and contains additional summary text to explain the uses for this area.



The tab previously named 'New' is renamed 'Transactions from bank' and contains additional summary text to explain the uses for this area.

Photo of Rav

Rav, Community Manager

  • 63,284 Points 50k badge 2x thumb
  • Happy

Posted 9 months ago

  • 1
Photo of John Overweel

John Overweel

  • 240 Points 100 badge 2x thumb
This is great!

However, the site is still down. Could you please set up the portal so that it shows a message that it's undergoing maintenance? It shows a complete blank screen so I'm checking my WiFi, internet access, trying on a different browser, etc. All wasting my time. This has been my experience every time the site is unavailable for whatever reason. 

Please fix!!!
Photo of Rav

Rav, Community Manager

  • 62,860 Points 50k badge 2x thumb
Thanks for getting in touch John, and sorry to hear you're having trouble. 

We've just tested the Portal and all looks ok for us at the moment. We did have an issue very similar to what you're describing on Monday but was resolved the same morning. Could you please try clearing your browser cache and then retrying to see if that helps at all? 

Please let me know how you get on

Cheers
Rav
Photo of John Overweel

John Overweel

  • 240 Points 100 badge 2x thumb
Hi Rav, Thanks for responding so quickly.
I have cleared the cache in my Chrome browser and retried logging in to https://portal.reckon.com/ but it still comes up blank even after refreshing using F5

What do I do?
Photo of Rav

Rav, Community Manager

  • 62,860 Points 50k badge 2x thumb
Splitting off to own thread

Please reference the new conversation here: Portal login issue
Photo of Edward Taylor

Edward Taylor

  • 210 Points 100 badge 2x thumb
Gday Rav,

any update on the blurry logo image issue please? Did this bug fix make it into this update?
Photo of Rav

Rav, Community Manager

  • 62,622 Points 50k badge 2x thumb
Hi Edward,
I've just replied on the other thread in relation to this.
Photo of Wendy Ennor

Wendy Ennor

  • 152 Points 100 badge 2x thumb
Hi Rav,

When are we going back to the new platform.  This old one that we are one is very slow and also clunky.
Photo of Rav

Rav, Community Manager

  • 62,860 Points 50k badge 2x thumb
Posted on Reckon One thread. Relates to Reckon Accounts Hosted.

Please reference the new conversation here: When are we going back to the new platform?
Photo of vic

vic

  • 100 Points 100 badge 2x thumb
i guess this update does not fix reckon 2013 standalone issue of fail to print and fail to attached invoice pdf! when do you think they will come out with a patch for that.