Best Of
Re: XML file error on session timeout
This issue is no longer occurring so fix must have been released and is working. Thank you Devs.
Re: Adjusting leave balances
Hi Zheng - out of interest did you have the Leave Loding payroll item included in the paycheque but it didn't calculate, or did you not have the leave loading payroll item in the paycheque at all?
Thank you
Robyn Kelly
Re: Employee gone from Casual to Full-time
Hi @Kali ,
Good morning, In regards to the notes, please follow these steps: Contacts Centre → Employees → select employee account → under General tab, you should be able to see Notes section.
I've attached a screenshot for your reference below.
Cheers,
Nick
Nickiu
Re: Invoices have vanished?
Dear @Michelle_7070859 ,
It was likely that you either marked them as Paid, or left them in Draft, but had the Invoices screen on the opposite option (eg. you were in the Drafts section, but the Invoices were in Paid).
Typically, logging in and out, you will be put in the All section, which will show all invoices regardless of payment/billing stage.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Re: Set up branch 1 - need to change to branch 2
The only reason I'm asking is, its a little unusual for an ABN to have a 002 GST branch number without 001 as well, since 001 is the default.
I'm certainly not an expert or authority on the matter though so if they've told you it needs to be 002 then I guess we'll take that as the correct advice and move forward with that.
I can see that there have been a small number of STP submissions sent under your branch 1 registration for your ABN. The first thing you'll need to do is reverse or 'zero-out' these submissions sent under the incorrect branch. To do so you'll need to follow the steps outlined in this help guide -
The above is a crucial step as it will remove the balances sent for your employees on the ATO end so they don't appear un-finalised when tax time rolls around next year.
Once that's been completed, you'll need to setup a separate STP entity in GovConnect under your existing account for your ABN, but this time under branch 002.
You'll also need to update your ABN details in your Reckon Accounts Hosted file so that it points to the new STP entity under 002.
I know that's a fair bit of info so if you have any questions, please let us know.
Rav
Re: Bank Feeds Setup/Cost in Reckon Accounts Hosted
Hi TailemBendCCDM66,
There is no cost to setup Bank feeds in Reckon Account Hosted. To set it up is very straight forward.
Here are the guides about how to get setup with Fast Coding
Hope this helps,
Nick
Nickiu
Re: How do I change Branch code from 2 to 1.
Hey @LOlive,
Just checking in to see if that issue has been resolved?
Jason_Z
Re: LATEST SDK/API DESKTOP RAH
Hi Chandra @cosmic
Apologies for the delay.
Please find the attached documents for your reference -
Getting Started with Reckon API - Reckon Help and Support Centre
Useful documentation - Reckon Help and Support Centre
Overview - Desktop SDK - Reckon Help and Support Centre
Installing and Configuring Reckon Web Connector for API Products - Reckon Help and Support Centre
Overview - Hosted - Reckon Help and Support Centre
I hope this is something that you have requested, please let us know if any additional information is required. Thank you!
Regards
Tanvi
Re: Important Update - Reckon One invoice emails, customer passwords and more! ✨
I think one of the points not mentioned here is that users should have been advised of this change in advance. I only found out by seeing the change when sending invoices. Posting advice on a blog after the fact is no good either - users should have been notified directly.
smithrj




