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Hi @Bobbi

Are there any error messages appearing at any stage?

Where specifically does this occur during the pay run creation process? ie. does it occur each and every time you perform the same action?

Have you tried logging off the active session from within the Hosted control panel and logging out completely before trying again?

Lastly, just as a test does the same behaviour occur if you try logging into Reckon Accounts Hosted on a different browser?

Hi @Bobbi,

Could you please provide additional information to exactly what stage you are at when processing the payroll information, where does it shut down and has an error been displayed?

It's very strange for the file to shut down completely when processing a pay run, could you please run a file rebuild for me by following this post by data recovery:

Thank you and speak soon.

Cheers,

Lucas

Is anyone else experiencing a problem with Accounts Hosted shutting down after creating the payroll and finalising? Its happened 3 times now. Each time it logs me out completely and then when i go back in, it hasnt saved any of the payroll information for this period?

Thanks

Bobbi

Yes, if you'd like to shoot me an email direct, I'll send you through my how-to guide for correct setup 😊

We have a file user set up who only has access to Customers and Items to create estimates but they cannot login without getting the MFA from the main user. Is there a reduced Reckon Accounts Hosted licence when a user is only accessing a small part of the company database?