Best Of

Hi @JWakefield

In this situation, you can edit the pay run and make changes as required. Once changed, please submit the STP as an update event.

Please find the attached link for your reference - Update Event - Reckon Help and Support Centre

Also, check this out - Pay Event Types - Reckon Help and Support Centre

I hope this helps, please reach out if any concerns. Thank you!

Wishing you a Merry Christmas and Happy New Year :)

Regards

Tanvi

Glad to hear that it will save you time and thank you for sharing your feedback.

Hi Jen

Where did you see the Pending status for this particular email? Was it in Reckon Accounts Hosted's email report?

Hi @rsarlidge

When was the last time you were able to successfully enter any general journal transaction without experiencing a crash?

How often do you perform any file maintenance tasks such as creating a backup?

When did you last successfully backup with the 'Complete verification' option enabled in the backup settings?

In the general journal transaction that you are creating:

• how many lines make up the journal you are entering for EOFY
• are you able to enter a simple two-line journal
• what account(s) are you referencing in the journal
• can you confirm whether you are making use of tax codes/tax items and if so one(s)?

As a test, can you enter journal:

• without making use of any of the existing accounts that you used in the journal that is crash
• without making use of any tax codes/tax items

I often have that with emails, not always out of Reckon. I believe the internet signal can drop out intermittently, sometimes without even being noticed

I didn't realise the snipping tool had that text edit feature. Nice. That is a big saving from going to Photoshop or Gimp to blur it out.