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phone number

Is there a direct phone number to the API support team?

ShelleyG

1

Re: phone number

Unfortunately API Team are available only via email. Please fill out a support ticket and select 'Reckon API' to get in touch with the API Support Team

Thank you,

Nick

Nickiu

1

Re: phone number

Thanks. unfortunately, our developer has been doing that but not getting a reply.

ShelleyG

1

Re: phone number

Hi @ShelleyG,

Sorry to hear that. Do you have a case number and I will help you find out?

Thank you

Nickiu

1

Re: phone number

Hi @ShelleyG,

I'm currently looking into and will get back with the resolution to you as soon as possible.

Thank you

Nickiu

1

Re: phone number

Hi @ShelleyG,

Case number should start with CAS-XXXXX-XXXXX. Would you be able to find it?

Thank you

Nickiu

1

Re: phone number

Thanks Nick

Case no. CAS-334075-W4N6R3

ShelleyG

1

Re: Additional Tax for Employee

Oh dear … I shouldn’t answer posts when my brain’s not fully awake yet 🤦🏻‍♀️😂

@Kris_Williams is right - The Tax % is for a flat % amount ONLY (not additional) & is commonly used for Working Holiday Makers - in conjunction with the 8-NoTaxC code - who are taxed at a specific flat tax rate.

There are only 2 possible workarounds that I know of that may work:

If the employee earns the same every pay, you can determine what an extra 5% of their usual PAYG Tax amount actually is & enter that extra amount in the Extra Tax box.
If you can determine what the employee’s marginal tax rate is overall, you can calculate an extra 5% & add the (pro rata) amount in the Extra Tax box

(The 2nd option may not be very accurate though as the marginal rate can change, depending on earnings)

Is there a reason why the employee has specifically requested a percentage rather than a $ amount ? 🤔

Acctd4

1

Re: RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS

have you had the opportunity to open the file on a different computer?

Is it Reckon Premier or Reckon desktop?

Kris_Williams

1