Best Of
Re: Employee loan repayments from payroll showing as a payroll liability
Any payroll deduction that’s configured, will accumulate there.
I just use the Adjust Payroll Liabilities option - with Do not affect accounts selected - to clear it (each month or qtr) ☺️
Acctd4
Re: Reckon One search "facility"
I've got the same problem. I've used Quickbooks/Reckon for over 20 years. I just want to type in an amount or a name and have Reckon One find it, simple. A good search engine is a must in any business software
Reckon One search "facility"
In the olden days I used to write help screens for IBM mainframe systems so I think I feel overqualified to comment. The search facility within Reckon One leaves a lot to be desired. Alls I want to do is search for an amount that I found on the bank statement. It's impossible. The help on the search facility is ridiculously complicated. Ive only been using Reckon for 20 years. Why could the developers not just take what is already in the Reckon desktop product and use that? It's the best search facility of any of the sme software. Thank you for your time.
Zappy
Re: Important Update - Reckon One invoice emails, customer passwords and more! ✨
Looks like Reckon has completely mishandled invoicing issue and has not had best intentions of clients. Like I said the only time this feature is any good is if there is an update to invoice but again if the customer has already downloaded incorrect invoice you still need to notify them to re-download so it's still extra effort. To me that doesn't save time or effort but look at all the mess you have created by forcing users to click links and rely on Reckon servers to download the invoice. Revert it back to attachments and don't force people into something that clearly doesn't add value or make things easier.
hiten
Re: Drag & Drop not working for attachements
confirming that drag and drop now works for us,
Re: Employee gone from Casual to Full-time
Great - thanks for the clear instructions - found it.
Kali
Re: XML file error on session timeout
This issue is no longer occurring so fix must have been released and is working. Thank you Devs.
Re: Adjusting leave balances
Hi Zheng - out of interest did you have the Leave Loding payroll item included in the paycheque but it didn't calculate, or did you not have the leave loading payroll item in the paycheque at all?
Thank you
Robyn Kelly
Re: Employee gone from Casual to Full-time
Hi @Kali ,
Good morning, In regards to the notes, please follow these steps: Contacts Centre → Employees → select employee account → under General tab, you should be able to see Notes section.
I've attached a screenshot for your reference below.
Cheers,
Nick
Nickiu
Re: Invoices have vanished?
Dear @Michelle_7070859 ,
It was likely that you either marked them as Paid, or left them in Draft, but had the Invoices screen on the opposite option (eg. you were in the Drafts section, but the Invoices were in Paid).
Typically, logging in and out, you will be put in the All section, which will show all invoices regardless of payment/billing stage.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
