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Re: Access Denied error for user
Hi Rav,
I just logged into Reckon Payroll as ADMIN and it's ok.
The other person now has access to the payroll book under the USER log in.
Thanks for sorting out this out quickly, and hopefully there are no more log in glitches.
JEN
Re: Access Denied error for user
Hi @JEN
Can you please try logging into Reckon Payroll now and let me know if you're able to access it as normal?
Rav
Re: Error in pay slip
Hi @ROB PAYNE
I'd recommend just editing that existing payrun rather than creating a new one. Switch the payrun back to draft then remove the incorrect personal leave item from the pay before adding the annual leave item to the employee's pay.
We've got a quick how-to video on editing an existing payrun which I'll link here -
Rav
Re: Exporting Westpac transactions into Reckon Personal Plus 2022
Give me a call and we will work thru this together.
Re: I get and error.NOT RESPONDING
Editing an existing transaction was a common problem years ago. Used to crash all the time, I often had to use a work around. Hasn’t been a problem for a long time though for me
Re: I get and error.NOT RESPONDING
Good to hear, hopefully you won’t have any more problems
Re: I get and error.NOT RESPONDING
Dear @Aron ,
I'm glad to hear you've found a solution.
If you have the same issue, or it keeps coming up, I might advise the advise I gave previously.
Otherwise, I hope you aren't bothered by this issue again. 🙂
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Re: Access Denied error for user
Hi @JEN
I've just flicked through an access request to your book. It'll come through as a separate email, can you please grant access when you have a chance.
Rav
Re: Access Denied error for user
Thanks for that Jen.
Leave this with me for a little bit and I'll make some inquiries about this internally.
I'll come back to you shortly.
Rav