Best Of
Re: ✅ RESOLVED - Reckon One report error - An error occurred while processing your request
Hi Jennifer,
I've moved your post over to this main announcement which is related to the situation you've outlined.
Please check out the info in the opening post along with the current workaround.
Rav
Re: ✅ RESOLVED - Reckon One report error - An error occurred while processing your request
Thank you @Rav
I deleted the first Reports but that needs to stay and then it should read /Reports/ReportView
I am able to create the reports now, thank you.
Robyn Kelly
Re: ✅ RESOLVED - Reckon One report error - An error occurred while processing your request
I just tried out the workaround in a couple of my test books and it seemed to work ok. When you add in Report into the URL, just ensure that you're on the error screen and add it to View so that it reads /Core/Reports/ReportView/
In regard to a permanent fix, the team look to have formulated a fix which will be going through testing on Monday and if all ok, will be released shortly after.
Let me know how you get on.
Rav
Trying to speak to customer service
Rav
I rang this morning and asked to speak to someone in Sydney.
I was asked to call back in an hour.
I rang at 4:20pm today
Couldnt get through
Rang again ten minutes later and was told everyone from Sydney had left for the day.
Very fustating.
Kr
Zappy
Employee's change of superannuation details
Hi Team,
We received notification from our superannuation fund provider that one of employee's details were wrong and when we questioned the employee, he told us that their details had changed several months ago but they forgot to tell us.
I have updated their personal record with the new superannuation details but do I have to go back and change each pay run with the correct details? I am hoping I don't have to resubmit all his previous pay runs from the time he changed his superannuation details.
Please advise.
Thank you.
JEN
Re: Employee's change of superannuation details
Hi JEN,
You can update the super data on each payrun to reflect the accurate superannuation details. The amount remains the same, therefore you don't need to submit it to the ATO again.
I hope it helps.
Best regards,
Karren
Re: Salary & Time Sheet entries
Hi Shaz,
Thank you - that makes now more sense. Perfect and have a great evening.
Gitta
Re: How to add an attachment when emailing invoices?
Hi Rav,
Thank you for the information above.
It worked! 😀
Still learning the ropes with Reckon Accounts Hosted.
JEN
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
While you can't delete a sent STP submission, I wouldn't worry about that resubmission for last week since STP is reported on a YTD basis only. If you've sent through the STP submission for today's pay run as well, once its processed it will overwrite and update the YTD balances for those employees.
In regard to the behaviour of the pay runs switching back to draft, I've just spoken with the product dev team and they're currently investigating this so hopefully we should see this rectified very soon.
Rav
Re: ✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Are both of those pay runs the only ones you've created in Reckon Payroll lately? Or are there other pay runs that you've created as well since which have worked correctly?
Rav