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Hi @lesley_9730541

Apologies for the inconvenience.

• Have you tried any different browser?
• If you can please clear the Browsing History and try again.

Also, would be helpful, if you can share a screenshot displaying the error message. I will be able to investigate for you. Thank you!

Regards

Tanvi

Thank you - clearing the browsing history worked.

Dear Jen,

You can add in new pay items to payruns by editing the employee's pays and adding it in the relevant area.

eg. If you've made an Earnings item, you will need to click into the employee's payrun, edit their Earnings items, and add the item in.

If you want to make it so that it copies from the employee's Pay Setup, you will need to add it into the employee's details first before anything else.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

Hi Jen,

Awesome to hear, feel free to reach out in the future so we can try our best to assist you!

Thank you and speak soon.

Lucas

Hi @JEN,

You can manually archive these employees as demonstrated by @Jason_Z in the employee section of Payroll web by selecting options and clicking on Archive employee:

Thank you and speak soon.

Lucas

Hi @Jason_Z & Rav,

I tried this morning to archiving one of the employees after I saw their details as outlined above (still in the active employees list, but listed as terminated). When I clicked on the OPTION button in the upper right-hand corner of the Reckon Payroll page and selected the "Archive employee".

I got the following message:

Their employment hasn't been terminated. Archiving the employee now will prevent you from adding them to new pay runs. Ensure all their pay runs are finalised before proceeding.

Alternatively, you can terminate their employment and create a final pay run first before archiving the employee.

I don't understand why I am getting this message as I have terminated their employment and their termination details are showing in the STP report they have a finalised pay run. It is marked SUCCESS.