Best Of

Hi @Darren T

Is this an ongoing issue for you at the moment? Do you experience the same behaviour on a different browser and/or incognito browser window?

Hi, anyone else experiencing very slow speed to open invoice home page etc, seems to be buffering for minutes at a time today…

I thought that would be the case, thanks for confirming @Lucas

Thanks for your efforts in keeping us informed over the weekend Rav

I want to increase column width for description so that the invoice ca be fitted on one page. See the recent invoice as attached. It looks so unprofessional to send 2 page invoice which can be simply one page invoice. How to format a template layout and margins? There is no "additional customisation" available.

✅ UPDATE - ISSUE RESOLVED

Morning everyone

Our teams have worked overnight to develop a fix which was pushed to the Reckon One service last night.

This issue should now be resolved but we will continue to monitor the service throughouth the day.

Thank you all for your patience while we addressed this issue, I can fully appreciate it was a frustrating one to contend with and I do apologise.

If you continue to encounter the same issues in your Reckon One book, please sing out by leaving a comment below.

Hi @royo4

We've got folks working on a solution for this as we speak.

I can't commit a timeframe to you just yet but rest assured this is our top, and only, priority right now.

I'll keep you, and everyone, posted on further developments as soon as they come to hand.

Thanks Rav. Thanks to the team working the weekend and after hours to support. Hopefully resolved soon

ℹ️ UPDATE

Hi everyone

I know it's been a very long day contending with this and I do apologise again for the trouble it's caused.

We believe we've isolated where the root cause of the issue is stemming from. Our teams are working on developing a solution that will address this in full.

I can't provide an ETA just yet but I'll post this along with any other information that comes to hand as soon as I have it.

Thank you all for your patience so far.

Hi everyone,

We're currently investigating reports of performance issues in Reckon One. Initial observations show that accessing various pages are loading much slower than normal. We've also noted that in some cases, the menu options may not load correctly.

Sincere apologies for the inconvenience and frustration this is causing at the moment. More info and updates to follow.