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I want to increase column width for description so that the invoice ca be fitted on one page. See the recent invoice as attached. It looks so unprofessional to send 2 page invoice which can be simply one page invoice. How to format a template layout and margins? There is no "additional customisation" available.

✅ UPDATE - ISSUE RESOLVED

Morning everyone

Our teams have worked overnight to develop a fix which was pushed to the Reckon One service last night.

This issue should now be resolved but we will continue to monitor the service throughouth the day.

Thank you all for your patience while we addressed this issue, I can fully appreciate it was a frustrating one to contend with and I do apologise.

If you continue to encounter the same issues in your Reckon One book, please sing out by leaving a comment below.

Hi @royo4

We've got folks working on a solution for this as we speak.

I can't commit a timeframe to you just yet but rest assured this is our top, and only, priority right now.

I'll keep you, and everyone, posted on further developments as soon as they come to hand.

Thanks Rav. Thanks to the team working the weekend and after hours to support. Hopefully resolved soon

ℹ️ UPDATE

Hi everyone

I know it's been a very long day contending with this and I do apologise again for the trouble it's caused.

We believe we've isolated where the root cause of the issue is stemming from. Our teams are working on developing a solution that will address this in full.

I can't provide an ETA just yet but I'll post this along with any other information that comes to hand as soon as I have it.

Thank you all for your patience so far.

Hi everyone,

We're currently investigating reports of performance issues in Reckon One. Initial observations show that accessing various pages are loading much slower than normal. We've also noted that in some cases, the menu options may not load correctly.

Sincere apologies for the inconvenience and frustration this is causing at the moment. More info and updates to follow.

Glad to hear you were able to get access @LQHB

Just as a general update for everyone. We're continuing to investigate to determine the root cause of this issue.

Apologies again for the hassle this is causing today. I'll post further updates with more info as soon as I receive it from our teams.

Thanks everyone.

Thanks. Have resolved the issue. It was trying to use a variable tax rate but was not accepting. Will achieve the result in another way