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Hi - so our Accountant has to get his own license so he can get his own MFA code when logging into our files?

So what is the point of paying for a multiple user license for ourselves if he cannot access it without codes coming to myself?

Hi Rav,

Is it possible to have the same authenticator app on 2 different phones that use the same log in details to open Reckon Hosted?

Or can you suggest how we can use MFA for two people with the same log in details?

Thankyou

only other way is to have dedicated phone that stays with the computer, but if the users are in different locations they would have to ring the admin person to get the code

Our casual employee (3rd User) logs into Reckon Accounts Hosted using the second licence username & password same as our Manager (when he is not logged in) but have been set up as a separate user. Therefore there is only one log in to this licence which the MFA will be set up to managers phone.

I believe our accountant users our log in as he doesn't have his own but this is something i would have to check with him.

Sharing a log in with more than one employee has been manageable up until now and the cost of a 3rd licence seems ridiculous.

Hi Rav from Reckon,

I have the same issue as Andy_9860584. The only time our accountant uses Reckon Accounts Hosted is when she is doing our year end tax return. She only accesses our files for 3-7 days. Currently to do this she uses my log in as I don't use Reckon Accounts Hosted all day and this set up has worked for us for many years. The MFA for my user licence will obviously be set to my phone causing access issues for our accountant. I don't believe she has her own licence as she has mentioned her other clients use Quickbooks or Xero. If our accountant has to buy a licence just to do our books then I have to agree with Andy_9860584 that the cost of that extra licence for 3-7 days use a year is ridiculous.

Donna I have just contacted customer service and the only help i got was that we need to purchase a new licence for each user. Frustrating that we need a separate licence for an employee to do a few hours of data entry per week that wont be lodging anything with the ATO via Reckon.

So, we have been sold a product that has legitimately allowed multiple users with one licence/log in.
If this is “not recommended” why has it been an available option?
We are a small family business and employ part time staff who need to access reckon for their specific role (ie payroll is done by me, invoice creation etc. by office staff, report creation by the manager and our accountant accesses it with their own user id using the same login once a year to do our tax). We don’t sit in the same building or use the same computer and have happily worked it this way for years. It is simply not viable to expect one person to have the MFA code and pass it on to whomever needs it and I refuse to pay for multiple licences when we probably only use reckon for 10-15 hours per week between all of us.

While I understand that this is an ATO mandated change, it is outrageous that Reckon does not have a resolution to this issue.

you should have a public holiday rate based on double the normal rate. If you use normal hour rate just double the $ amount