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Re: Log off - undefined

Hi @Lyn_10072495 ,

Awesome to hear! If you do however encounter this issue in the future, please reach out with a screenshot if possible.

Thank you and have a lovely day.

Cheers,

Lucas

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Re: Log off - undefined

Thanks Lucas. The problem seemed to be short term. All is good now.

Cheers

Lyn

Lyn_10072495

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Log off - undefined

Is there an issue today with the logging off process? One of our users gets the undefined message from the Control panel and cannot log off with the system just churning?

Lyn_10072495

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Re: Reckon Payroll wont let me enter a book name

Yes worked out thank you.

PeterEastick

1

Re: EOFY Report not including some terminated employees prior to STP 2 upgrade

oh ok @Rav. You know best. I am glad I asked before doing!

At least I can get the final pay run for current employees done and balanced. Wait for the fix then do the EOFY finalisation report etc.

Libby

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Re: Accrual per pay stopped working

Hello Rav, oh my !! yes that fixed it. You cannot have 0.00 in the maximum accumulation field, you have to back space the 0.00 completely out of the cell. That's a trick to be aware of !!!

Thank you - we sorted it anyway, I will just need to go in to all employees and back space the 0.00 out of that cell for all leave.

FYI - The leave loading cell won't let you continue if it is 0.00, you have to actually back space it out to be able to continue!! Maybe the team can change the maximum accumulation cell to be the same and not be able to leave 0.00 there.

Thanks again - Gayle

Gayle_10863666

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Re: Book name it is greyed out and cannot proceed

Thank you, that worked

DanellaMcLeod

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Re: Book name it is greyed out and cannot proceed

Morning @DanellaMcLeod

Can you please check the Branch Number in Reckon One - Settings

Once you have that added, you should be able to do the process for Phase 2. Please let us know how did you go. Thank you!

Regards

Tanvi

Tanvi_kataria

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Re: Customer Feedback Focus for Reckon Payroll 😊

Thanks for the info @JANE_9714211

Our dev team have got a ticket open for this following both of your reports and are working on addressing this at the moment. Fingers crossed its not too far off but I'll keep you posted 🙂

Rav

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Re: How do I Add Reportable FBT in Reckon Payroll?

Correct @Therese R, it won't appear on the payslip as I believe there isn't a requirement for it to do so.

When it comes to finalising your EOFY, we've got an update coming to Reckon Payroll in the next few days which will display FBT balances for each employee in the EOFY finalisation screen.

Stay tuned for that, I'll post an announcement in the Reckon Payroll Announcements page as soon as its released.
If you haven't done so already I'd recommend clicking the Follow button on the announcements page so you receive an email notification as soon as a new announcement is posted for Reckon Payroll 🙂

Rav

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