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Reckon Accounts Hosted has been upgraded to a new platform experience and we're really excited for you to start using it! We've put together some helpful tips in getting started with Reckon Accounts Hosted new experience below. 💻 Browser permissions After logging into the new Reckon Accounts Hosted platform, you'll be…
Reckon Accounts Hosted is upgrading to a new platform experience! We're progressively releasing the new platform to small groups of users so you may have upgraded already 🙂 If you haven't, don't worry we're aiming to have all users on the new platform by the end of May. As part of this upgrade, the floating toolbar that…
We’ve heard your feedback! 🙂 Reckon Accounts Hosted has just received an update which introduces a new option to hide the toolbar in the new platform. This enhancement comes directly from user feedback and offers a more streamlined experience for those who prefer a cleaner interface or want a little more screen real estate…
Downloading and uploading files is really easy using the new My Files menu which replaces the Floating Toolbar. You can now download or upload multiple files in one go! Check out our how-to video below for a walkthrough on downloading and uploading files in Reckon Accounts Hosted's new platform.…
Hi everyone We've received a small number of reports from Reckon Accounts Hosted users that their logo image has disappeared when printing their invoices after upgrading to the new platform. Invoices that are emailed retain the logo image correctly however printed copies are appearing blank where the image should be. This…
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
Its Tuesday and you know what that means, its time for another #TipTuesday! Today I'm going to cover a quick little search tip that might help you get familiar with the new My Files menu. 🔍 Searching When you use the search bar to look for files, it's important to note that it currently only searches within the location…
I am in the middle of emailing out end of month invoices and statements and program has frozen. How do I move past this?
Hello, We amended a few STP uploads last financial year and 1 for this year. They were showing as a duplicate entries on STP. The gross, net, tax, staff etc. were all the same with very slight changes to the Super amount that had been amended. From what we read on here, the ATO would read them as duplicates and only use…
I have it correct on the first employee (of approx 35 staff), but the rest of them are wrong. For the super fund it states the clearing house that we use. Odd when they are all set up the same way. The member number is showing OK though. Any clues as to why this is happening?…
Hi, I have set up salary sacrifice for an employee. He is contributing a weekly amount of $150. Do I need to record this at all in e.g. Expense? TIA for any assitance.
I am trying to receive a code to log in to the portal and lodge stp but it's saying MFA not set up. I have been set up with MFA for years. I entered my recovery code but it says I have to set up MFA - same problem - not receiving code. I tried turning on/off flight mode as previously recommended but no change.
Hi members, Currently I am entering each and every purchase invoice into Reckon software. About 90% of my purchase invoices are PDF via emails. Can you please suggest a better way to enter supplier invoices into Reckon? Thank you Lilani De Alwis
It isn't happening, no matter how many times I try. I can receive SMS and the number remains unchanged. Not helpful at all.
I have tried for last hour. Turned phone off. Put it into aeroplane mode etc nothing Restarted phone. Texts are incoming as I tested it. internet is turned on but no codes sent or resent when I request a resend,
Hi All This afternoon we experienced and issue where customers were unable to receive their SMS code for MFA. I'm pleased to confirm this issue has now been resolved but may take another couple of minutes for codes to start being received. We apologise for any inconvenience this issue has caused.
Hi, I have gone into the Customer Portal today to upload my STP in Gov Connect have signed in and it has gone to the next step, Multi-Factor Authentication, and I have always had a code sent to my phone, but today it is saying to enter the 6-digit code from your authentication app (eg Google Authenticator) I don't have the…
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Reckon Accounts Hosted has the power of desktop accounting combined with the magic of the cloud.
