Adjustment Notes not creating information correctly

Liza Oates

I have noticed all my Adjustment notes created this year have changed their format. This goes back more than 5 years.

I have not adjusted the template which has been modified to include my company details and company logo.

The adjustment notes show on the screen with the net cost, total tax and then total including GST. Howeer when you print preview or send/save the file it shows the subtotal with the GST figure and the GST is your net costs and total at bottom is inclusive of GST.

Can someone help

Acctd4

Hi @Liza Oates

Can’t explain why that happened but you just need to edit the template to reposition your labels/fields ☺️

Kris_Williams

have you made sure the paper size setting hasn’t changed to letter?

Reeta

Hi @Liza Oates ,

Thank you for reaching out with your query.

To assist you in resolving the issue you're experiencing with printing the adjustment notes, I have included a link to a detailed article that should provide the necessary guidance.

https://help.reckon.com/article/20rp036bot-kba-4004-adjustment-note-print-out-is-incorrect-when-printed-through-print-forms-area

If you have any further questions or need additional support, please feel free to let me know.

Kind regards,

Reeta

Liza Oates

Hi Shaz

Your'e solution solved my issue for some reason the fields in my template and been moved to the wrong sections of the template. All sorted

Thank you for your help, and Kris and Reeta.

Acctd4

Good to hear @Liza Oates 👏🏻👍🏻