Cannot see folder in Control Panel for sharing

Ron
Ron Member Posts: 2 Novice Member Novice Member
edited August 5 in Accounts Hosted

Hi. My accountant created a new folder with my company file in it. I can see the folder in my Q drive but cannot see it in control panel when I try to set up other users to share the file. We have 3 licences but only one at a time can now access the file. Any suggestions?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Ron

    Can I just confirm that you're attempting to share the file using the process outlined in our file sharing guide linked below 👇

    How to share company files in Reckon Accounts Hosted

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Ron
    Ron Member Posts: 2 Novice Member Novice Member

    Thanks Rav. Fortunately Rohit Saxena from your office sorted out the problem. Seems our backup copy was corrupted in some way. He was extremely helpful and eventually sorted out our problem over the weekend. I cannot speak too highly of his expertise in resolving our problem which was highly stressful for our staff that could not even access our files. Please pass on our many thanks.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Excellent to hear, thanks so much for sharing Ron!

    I've sent your feedback over to Rohit's team leads and I'll tag the man himself here (@Ageoftaxation) as I'm sure he'll love to see it. Well done Rohit! 👏

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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