This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
i'm just finalising the payroll for 22/23, i uploaded the STP file to the Reckon portal, and its showing it twice? both dated 30.06.23, one 'phase 1' that says 'no' to final event, then one for phase 2 that says 'yes' to final event. why if it's for last financial year is it showing as phase 2 at all? and, why is the phase…
For some unknown reason my Trial Balance report is now displaying with all sub-accounts preceded by the main account title. Previously the report displayed with the main account at the top and the sub-accounts displayed underneath. I have tried the collapse expand button at the top of the screen, but it does nothing. Does…
This discussion was created from comments split from: Upgrading to Reckon Accounts Desktop 2023 - Frequently Asked Questions ✔.
Whist the GST is calculated in line items correctly, the final total is incorrect. It is has been out by just a small sum of around $3 but it is very annoying and embarrassing to issue invoices which are incorrect.
I have renewed my Reckon licence and received the receipt, but my software says it has expired. I have taken this week off to finalise my tax and can't do anything. Not happy!
I have a growing number of accounts which are balanced out at zero and 5 years plus old. However, if I run an 'all' time report which I need to do from time to time, all accounts show up including old and zero balance ones. It's quite frustrating that there doesn't seem to be a way of excluding them. Thanks Danni
We are using Reckon Accounts Enterprise 2023. We are in the process of setting up a new company data base for our business as our old one is very large and now flakey. Is there a way of being able to download the open transactions in AP, AR and Credit notes from the old company data base to the new company data base. It is…
I have an employee who has taken 5 days off for post treatment recovery, and this is the first injury related leave she has taken. The first 10 days of Workcover leave is paid by the employer. I am still using Reckon Accounts Premier Edition 2022 and need to correct how I have recorded it. I recorded it as Sick Leave.
Hello Team, Morning. Just wondering if anyone has an idea how to fix this? Recently (after we upgraded to Reckon 2023), we found out that our 'Company Preferences' under 'Accounting' has automatically removed the 'use account numbers' in our chart of accounts view. This can obviously be fixed by ticking the box again, but…
I have entered release date and cessation type in the employee file, but it is not showing in the STP2 file. Is there something else I need to do to make it appear?
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